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This document includes the terms and conditions that apply to the use of the services and products available through wdes Ltd.
These Terms of Service (“TOS”) represent the basis of a contract between you, or the entity on whose behalf you are executing this agreement (“you” or “your”), and Digitalinehosting.rw which is operated by Digitaline. So, for the purposes of these Terms and Conditions, ‘Digitalinehosting.rw’ and any references to ‘Digitaline ‘, ‘we’, or ‘us’ shall mean Digitaline LLC, a Delaware limited liability company. (“Digitalinehosting.rw”, “we”, “us”, or “our”). Legal information the company can be found in Company Details.
By corresponding with us, browsing our web properties, or using our Services you accept these TOS and you agree to abide by the then-current version of: these TOS, our Acceptable Use Policy, our Support Policy, our Refund & Billing Policy, our Privacy Policy, our Server Maintenance Policy, and our DMCA Policy, each of which is integrated into the TOS by reference (together, the “Policies”). These Policies may be modified from time-to-time by us and, by continuing to use our Services, you agree to be bound by the modifications. The most recent version of these TOS can always be found here.
While we facilitate your business on the Internet, we are an independent contractor. We only have control of the products and services we provide directly, and are not liable for your actions, the actions of third party service providers, or the actions of individuals who use your instance of such products and services (“End Users”).
Digitalinehosting.rw provides a number of services and products to its customers, which are collectively referred to in these TOS as the “Services”. Regardless of whether you pay for a Service or it is provided as part of a package, as a standalone full price or discounted service or for free, any Service you request or allow to be provided by Digitalinehosting.rw is included as part of the “Services” we refer to in these TOS and the other Policies. All Services are subject to each of our Policies. However, if any of our Policies, service descriptions, knowledgebase, as applicable, do not coincide with the TOS, these TOS prevail.
Certain Services may also be provided by third parties and their terms of service or use that may contain additional or different terms will also apply to your use of such Services. We may change the specifications or details of the Services at any time but we have no obligation to change the Services. Additionally, the third parties we contract with to provide Services may change their offering at any time, including between the time of purchase and the date the Services are delivered. We will use commercially reasonable efforts to inform you of changes to the Services.
digitalinehosting.rw offers a number of different products and services, including but not limited to:
You also agree and understand ICANN’s policies for Domain Verification and any other current or future policies they might enact. More information can be found here:
iii. In using our hosting Services, you may not place excessive burdens on our CPUs, servers, or other resources, including our customer support services. You understand that bandwidth, connection speeds, and other similar indices of capacity are maximum numbers. Consistently reaching these capacity numbers may result in our need to place restrictions on your use of the Services, including suspension or termination of your account or a reduction in bandwidth available for your use (also known as bandwidth throttling), in our sole discretion. You agree that we may place restrictions on your use of the Services or customer support services to the extent that they exceed the use of these resources by similarly situated customers.
iii. Cloud VPS Hosting accounts are billed by usage and charges will accrue over the billing period based on the resources used. The initial purchase payment is put on your account as a credit that is then applied to your next invoice(s). Since configurations can be changed at any time, your invoice will always show an itemized breakdown of the resources used. Additional details can be found in our Billing & Refund Policy.
vii. For Shared Web Hosting and Reseller Hosting, the terms “unlimited” and “unmetered” are defined by our experience with similarly situated customers. This means that your use of our resources may not exceed that of similarly situated customers. Shared and Reseller Web Hosting Use may not include: (i) streaming content (other than that which is incidental to your website’s operation), (ii) management of very large photo galleries, (iii) storage of a large amount of uncompressed or full-size digital images, (iv) online file (FTP) serving, (v) distribution of large audio or video content such as MP3 files, and (vi) online backups (i.e. backup of desktop/laptop computer, files, or anything not directly related to the website). You agree that we may remove impermissible materials from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other customers: (i) cPanel or other backups stored locally, (ii) Softaculous backups stored locally, (iii) Softaculous backup temp files, (iv) Common CMS backups stored locally, (v) Common CMS backup temp files, (vi) Common CMS backup logs, (vii) excessively sized error logs, and (viii) any other large files deemed unnecessary for core website functionality or not containing any valuable data.
viii. For our cPanel Shared Web Hosting and cPanel Reseller Hosting Services, we will provide complimentary backups of your data. These backups will be done using our commercially reasonable efforts and may not include all files, including some email files, due to technical constraints. Complimentary backups are limited to an aggregate 50GB quota. If you exceed 50GB of disk usage in your account, your account will no longer be backed up. Please download any cPanel backups and store them locally.
Whether you are a reseller or use Reseller Hosting Services, you agree to abide, and be bound, by the terms of these TOS and our Policies, including all provisions related to indemnification and termination for a violation of these TOS and our Policies. All additional or different terms, representations, warranties or covenants than those included in these TOS or our other Policies, including those made about the capabilities of any Services by any third party, are specifically disclaimed. Further, such proposed additional or different terms shall be deemed a violation of the Terms of Service and could result in cancellation of your account.
You will not have physical access to any of the servers on which your data is stored. These servers will often be shared with third parties. Use by any third party may affect your use and administration of the server. You shall not take any actions to limit the use of or alter the server or Service functionality or the functionality of any related equipment.
Services are provided through a third party. When you subscribe for use of Plesk with any of the Services, you agree to be bound by Plesk End User License Agreement, available at: https://www.plesk.com/eula/. Please be sure to review Plesk’s End User License Agreement before use of Plesk-related Services.
Jetpack Services are provided through a third party, Automattic Inc. When subscribing to Jetpack services in connection with hosted WordPress sites with us, you agree to be bound by Jetpack’s End User License Agreement, available at: https://wordpress.com/tos/. Please review Jetpack’s End User License Agreement before using any Jetpack Services on websites hosted with us.
Titan email services are provided through a third party, FLOCK FZ-LLC DMCC. When subscribing to Titan services with us, you agree to be bound by Titan’s Agreements and Policies including but not limited to Titan’s Customer Terms and Titan’s Privacy policy, available at: https://support.titan.email/hc/en-us/sections/360006033194-Agreements-and-Policies. Please review Titan’s Agreement and Policies before using any Titan services provided through us.
Enhance services are provided through a third party. When you subscribe for use of Enhance with any of the Services, you agree to be bound by Enhance’s End User License Agreement, available at https://enhance.com/terms. Please be sure to review Enhance’s End User License Agreement before using Enhance-related services.
Note that with respect to any control panel Services, whether Plesk or cPanel, your use of such Services may not exceed that of similarly situated customers and you agree that we may place restrictions on your use of the Services to the extent that they exceed the use of these resources by similarly situated customers. Restrictions may include a requirement to remove inactive or unused accounts, logins or licenses to moderate your use of control panel Services.
YOU WARRANT THAT BEFORE YOU USE ANY OF THE SERVICES OR SIGN UP FOR AN ACCOUNT THAT YOU ARE AT LEAST 18 YEARS OF AGE AND HAVE THE AUTHORITY TO BIND YOURSELF OR THE ENTITY YOU REPRESENT TO THESE TOS. You may be subject to a credit check and screening for potential fraud and accurate information must be supplied for purposes of this screening. Further, before using the Services, you represent and warrant to Digitalinehosting.rw that: (i) you have the experience and knowledge necessary to use the Services; (ii) you understand and appreciate the risks inherent to you, your business and your person, which come from using the Services in particular, and doing business on the Internet in general; and (iii) you will provide us with material that may be implemented by us to provide the Services.
You are required to provide us with accurate information when setting up your account. You must also keep this information, including your email address, up to date during the course of our relationship. On occasion, we may need to communicate with you by email about the Services. We have no responsibility, or liability, for interruptions in the Services, or damages of any sort, based on email communications that are misdirected or blocked by a third party application, including as a result of your failure to maintain updated account and contact information or for circumstances beyond our control.
Digitalinehosting.rw reserves the right to suspend or permanently terminate any account found to be involved in suspicious, abusive, or illegal activities, or any actions that may harm our systems, reputation, or other users. This includes, but is not limited to, fraud, spam, phishing, malware distribution, unpaid or disputed invoices, or any security risks.
In the event of a suspension or termination, the affected customer will be notified via their registered email. If you believe your account has been flagged or terminated in error, you should immediately contact our support team through the official support channels for further assistance and review of your case.
We are not bound to perform Services until we receive payment from you when you checkout through our web platform (the “Effective Date”). We will begin delivery of the Services on the Effective Date and continue until the date set out on the page describing the Services located at your customer panel (“Initial Term”).
The Initial Term will AUTOMATICALLY RENEW for successive periods of equal duration (each a “Renewal Term”). For more information on automatic renewal, please see our Refund and Billing Policy. If you wish to discontinue the Services, you need to notify us by using one of the methods below before automatic renewal for a Renewal Term. You can notify us by:
Regardless of the method of termination by you, valid proof of account ownership and authorization to cancel are required to terminate an account.
Digitalinehosting.rw Termination. We reserve the right to immediately suspend or cancel the Services without notice: (a) for a violation of these TOS, including any of our Policies; (b) for your failure to pay any amounts due, (c) to prevent a service interruption by an Internet Service Provider or other network services provider, or (d) to protect the integrity of Digitalinehosting.rw’s network or the security of the Services. You are not entitled to notice or protest should we exercise these rights. Upon termination, your account will be closed, data deleted to the extent permitted by law, and all fees and charges due and payable must be paid to us. Once your account is closed, we have no responsibility to: (x) forward email, or other communications or (y) maintain any data backup that predates the termination date. If allowed, you are encouraged to keep the Service active during a transition period should you seek to forward your email or other communications. If we suspend or terminate your use of our Services because you have violated these TOS, including any of our Policies, we will not provide you with a credit.
You may terminate the Services upon the occurrence of a material breach by Digitalinehosting.rw, which has not been cured within thirty (30) days of our receipt of written notice of the breach. A material breach does not include any of the items listed in Section 19(b). Notice of a material breach must contain sufficient detail for us to identify the breach and attempt to take corrective action.
There is no obligation of Digitalinehosting.rw nor the right of the customer, who terminated his/her contract with us, to maintain and/or obtain backup data. Even if we are able to provide data from backup in an account that has been terminated, there is no obligation on Digitalinehosting.rw to import the backup data free of charge. If you want us to provide you with the backup recovery service, you and Digitalinehosting.rw would need to enter a separate agreement, which includes the reimbursement of the cost incurred onto Digitalinehosting.rw. All data in accounts that are not renewed or are terminated will be removed from our servers and will likely be irretrievably lost. Any domain registration packages associated with these accounts will also be canceled.
Please see our Refund & Billing Policy for additional details on billing, refunds, and payment processes and procedures.
If you have just changed your mind about the services we offer no quibble money back guarantee. You can choose to exercise this option only once. Moreover, this guaranteee applies to only your first term, not to subsequent extended terms. You must notify us that you wish to cancel within the time frames set forth below for your services. You will then receive a full refund for the money paid to the date of termination, minus the domain registration fees or other expenses which are non-refundable. This guarantee does not apply to domain name registrations, renewals or transfers, or bespoke dedicated servers. For the avoidance of doubt, we reserve the right to, at our sole discretion, relate customers on different accounts when applying this section. The money back guarantee is for the following periods:
All Products, except for Domains, Servers and certain third-party supplier products*: 30 days.
*Third-party supplier products include, but not limited to, Microsoft 365 Business Licenses. In such cases, the exclusion from the no quibble money back guarantee will be notified to you before you complete the purchase.
Your use of the Services is governed by these TOS, including our Policies. DIGITALINEHOSTING.RW PROVIDES NO GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, OR CONTINUOUS, OR THAT YOU WILL BE ABLE TO ACCESS DIGITALINEHOSTING.RW’S NETWORK AT A PARTICULAR TIME, OR THAT ANY DATA TRANSMITTED BY DIGITALINEHOSTING.RW IS ACCURATE, ERROR FREE, VIRUS FREE, SECURE, OR INOFFENSIVE.
You may provide us with a written or verbal endorsement of our Services in connection with your use of the Services (“Endorsement”). The Endorsement will be the actual first-hand account of your experience using our Services. Any Endorsements you provide will be owned by us and we may, at our discretion, use the Endorsement to promote our Services in-person, in print, online, and all other media. We may also edit the Endorsement for brevity or other reasons, so long as it is consistent with your original Endorsement. In connection with our use of your Endorsement, you hereby agree that we may use your first name, last initial, home state, voice or likeness, and/or contact information in connection with its publication of the Endorsement. If, at any time, you want us to stop using your Endorsement, please contact us using the contact information in Section 18 and we will cease using the Endorsement soon after processing your request.
YOU ACKNOWLEDGE THAT IT IS SOLELY YOUR RESPONSIBILITY TO REGULARLY BACK-UP AND MAINTAIN COPIES OF YOUR DATA OUTSIDE OF DIGITALINEHOSTING.RW’S NETWORK. Digitalinehosting.rw is not responsible for any data loss or corruption, including that result from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, (iv) any software or other technology failures, or (v) account termination, cancellation, or suspension.
Digitalinehosting.rw warrants that it will perform the Services in accordance with prevailing industry standards. To make a breach of warranty claim, you must notify Digitalinehosting.rw in writing, specifying the breach in reasonable detail, within thirty (30) days of the alleged breach. Your sole and exclusive remedy, and Digitalinehosting.rw’s sole and exclusive obligation, in the case of a breach of this warranty is, at Digitalinehosting.rw’s option, to (i) reperform the Services, or (ii) issue you a credit based on the amount of time the Services were not in conformity with this warranty, subtracted (“pro-rated”) by the amount of time they were in conformance. SERVICES PROVIDED BY THIRD PARTIES ARE EXPRESSLY EXCLUDED FROM THIS WARRANTY.
Digitaline.
P.O. Box 2998
Ann Arbor, MI 48106
Except for the obligation to pay monies due and owing, neither party shall be liable for any delay or failure in performance due to events outside the party’s reasonable control, including without limitation third party service failures, software failures, hardware failures, distributed denial of service (DDoS) attacks, acts of God, bandwidth interruptions, general network outages, earthquake, labor disputes, shortages of supplies, riots, war, fire, epidemics, or delays of common carriers. The obligations and rights of the excused party shall be extended on a day to day basis for the time period equal to the period of the excusable delay. The party affected by an excusable delay shall notify the other party as soon as possible, but in no event less than ten (10) days from the beginning of the event.
These Terms of Use and your use of the services are governed by and construed in accordance with the laws of the State of Delaware applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles. The parties specifically disclaim the UN Convention on Contracts for the International Sale of Goods.
All claims you bring against us must be resolved in accordance with our Policies. Without limiting the previous sentence, this includes claims based on Service outages that are expressly covered by our Policies. All claims filed or brought contrary to our Policies will be considered to be improperly filed and a breach of our Policies. If you file a claim contrary to our Policies, we may recover attorney’s fees and costs. Attorney’s fees include any fees charged by our attorneys.
No waiver of a right under these TOS, including our Policies, shall constitute a subsequent waiver of such right under these TOS or any of our Policies.
These TOS may be assigned by Digitalinehosting.rw. It may not be assigned by you. These TOS shall bind and inure to the benefit of the corporate successors and permitted assigns of the parties.
In the event that any of the terms of these TOS, including any of the Policies become or are declared to be illegal or otherwise unenforceable by any court of competent jurisdiction, such term(s) shall be revised to reflect Digitalinehosting.rw’s intent, as permitted by applicable law. All remaining terms of these TOS shall remain in full force and effect.
Sections 11 through 18 shall survive the termination of these TOS.
The terms “including”, “includes”, and “include” shall be deemed to be followed by the words “without limitation” and the illustrative items introduced thereby shall not limit the scope of the otherwise general term but shall be by way of example only.
No action or proceeding against us may be commenced by you more than one (1) year after the Service which is the basis for the action is rendered. You fully acknowledge that this limitation constitutes an express waiver of any rights under any applicable statute of limitations which would otherwise afford additional time for such a claim.
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